DirecTV Sucks – and here’s why…

So, a few years back we decided to get DirecTV. We PURCHASED a receiver at wholesale pricing because at the time, my Dad was a DirecTV retailer.

Later, we PURCHASED an HD DVR, followed by an HD receiver a couple years later. All receivers were purchased at wholesale pricing.

In the years that followed on several occasions, DirecTV tried to make us return the receivers, demanding that they were leased – however they were not. Each time this happened, a complaint was filed with the BBB and then a resolution was reached where they removed the charges for the non-return of the “leased” equipment and stopped sending up empty boxes.

I put the service on hiatus in 2010 and recently went to pay the fees on the account and reactivate. Now they’ve again tacked on the non-return fees, for receivers I OWN.

A call to them only led to me being disrespected and cursed out by someone in their collections department…and all I want to do is pay the correct bill and reactivate!

So I did what I’ve done in the past – I filled a complaint with the BBB. Now, they no longer handle their own compaints and farm it out to a horrid company called, Trustlink (who claims they are a division of the BBB). They are more of a mediation service. What this means is that basically serve the agenda of corporate America and not the consumer. BEWARE – THE BBB NO LONGER SUPPORTS THE CUSTOMER!!!!!!

Now, after sending for copies of the PURCHASE RECEIPTS to Rachel Hernandez at Trustlink AKA the BBB – here is the response:

I’ve discussed your complaint with the company at length and unfortunately they’re unwilling to agree to your request.  Here is the exact text of their response:

 We regret to hear of any misunderstanding regarding the $132.50 equipment Non-Return Fee (NRF) that applied to the account on December 3, 2011. According to our records, the NRF is valid as your leased DIRECTV HD Receiver was not returned to DIRECTV after cancellation. As we advised you in 2008, the equipment you obtained from NORTH AMERICAN CABLE EQUIPMENT, INC. is leased.  The invoices you provided do not state you purchased the equipment. If you purchased the equipment outright, the invoices would indicate a purchase price of approximately $399 for a DIRECTV HD Receiver and $499 for a DIRECTV Plus HD Receiver. To have the NRF reversed, your leased DIRECTV HD Receiver, remote, and access card will need to be returned to DIRECTV in the recovery kit that was recently shipped to you. Instructions and a pre-paid shipping label are included in an envelope attached to the outside of the recovery kit. Thank you for giving us the opportunity to address your concerns. Sincerely, DIRECTV Office of the President

How ridiculous is that?